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Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
How can I track my order?
Why was my order divided into two or more packages?
How to contact courier company?
How long will my order take to arrive?
Why was my package returned?
Why is my order is taking longer than expected?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Why is there no tracking update?
Why did my package be declined by the customs?
Are there any additional fee for customs?
How can I get my order invoice?
What happens if I am not at home when my package arrives?
What can I do if I accidentally clicked "Received" before delivery?
Canada Post has delivered my package. How can I find it?
My order is marked as delivered, but I haven’t received it