Categories
We're Here to Help!
Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
When will my package be delivered after customs clearance?
Why does it keep showing "Prepared for customs clearance"?
What does it mean when the shipping status shows "Arrived at airport for departure"?
What does it mean when the shipping status shows "In transit to airport"?
Can I switch to a different courier?
Why hasn't my package arrived even though it's past the latest estimated delivery time?
What should I do if I haven't received a pickup code?
Why was my order divided into two or more packages?
How to contact courier company?
Canada Post – Pickup Instructions
Why can't I get in touch with the courier?
If it says "Out for Delivery," will I definitely receive it today?
Can I expedite the delivery of my package?
How long does customs clearance take?
What does it mean when the shipping status shows "Prepared for customs clearance"?
Does departure mean I will receive my package soon?
How long will the "Arrived at airport for departure" status last?
Why does a package stay in the "In transit to airport" status for so long?
Why isn't the tracking updated immediately after shipment?
What does it mean when the shipping status shows "Shipped"?
Do I need to provide documents for customs clearance?
Where do I pick up my package?
How long can my package be held? / What happens if I don't pick it up?
How can I change my delivery address?
If I don't want to pick up my package at the post office, can it be redelivered to the address I provided when placing the order?
Why hasn't my package been delivered after being handed to the courier?
How long will it take for the package to be delivered after it arrives at the destination airport?
How can I track my order?
How long will my order take to arrive?
Why is my order is taking longer than expected?
Why is there no tracking update?
Why was my package returned?
Why is my package delayed?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Why did my package be declined by the customs?
How can I get my order invoice?
Are there any additional fee for customs?
What happens if I am not at home when my package arrives?
What can I do if I accidentally clicked "Received" before delivery?
Where can I find my proof of delivery?
My order is marked as delivered, but I haven’t received it
Canada Post has delivered my package. How can I find it?